This FAQ page is not intended as a replacement for the on-line help built into 'The Groomer's Write Hand'. Many of your questions may be answered by browsing that help file.
Back to "The Groomer's Write Hand".
"The Groomer's Write Hand" provides a simpler and faster way of finding client names.
Instead of:
Clicking on 'File', clicking on 'Search', typing in the persons name (which would have to be spelled exactly right), then clicking on the 'Start Search' button to search your data files..
Just do this:
Scroll down the alphabetical list of client names on the main screen.
Tip: You can also quickly find a
clients name by clicking anywhere in the client names list (to give it the
focus) then press the first letter of the persons last name. For example if the
persons name is Jane Smith. Press the 'S' key on your keyboard. This will
quickly take you to the first person who's last name starts with an 'S'. You can
keep pressing 'S' until Jane Smith is highlighted or just click on Jane Smith.
The 'Pet Profile' uses a separate data file. When you enter pet profile
information for a pet, that profile is stored in a folder marked with the
client's name and pet's name. When you want to see a profile for a pet, the
program looks for a folder with the client's and pet's name marked on it.
If you make any changes to the clients name or pets name, the program
will not find the old pet profile folder because the program is looking for it
under the new name. If you have to change a name, you will have to re-enter the
pet profile information in the new pet profile folder.
All "The Groomer's Write Hand" CDs shipped with a date of February 2002 or later have the GWH Data Backup program on the CD. If you do not have the GWH Data Backup program you may download it here.
Note: The Groomer's Write Hand version 3.5 and above has the backup function built in. Only install the separate backup program if you are using a version below 3.5.
The GWH Data Backup program was made specially for The Groomer's Write Hand to backup and restore your data files in the way that is needed. We do not encourage or support backing up your data files with any other backup program.
For more info on backups see 'The Groomer's Write Hand' help. Search for 'Data Backup'.
I cannot stress enough how important it is to do frequent backups. Use the backup reminder function and plan your own strategy or use my suggestion below.
I suggest you backup at least once a week (daily backups recommended for busy shops) and keep at least 3 backup sets. For example: For week 1 use backup set "A", for week 2 use backup set "B", for week 3 use backup set "C", for week 4 re-use backup set "A", for week 5 re-use backup set "B", and so on.
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I strongly suggest that you use a surge protector w/battery backup such as the APC Back-UPS. This will help keep your client data safe from power surges and drops. A regular surge protector will not protect your computer and files from a power drop and can result in destroyed data files. This is especially true for data base programs that will get a lot of on-time, like "The Groomer's Write Hand".
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The demo version has a limit on the number of clients you can add. Other than that, there is no difference.
No. The registered version uses the same data files as the demo. You will not loose any cards.
You may have accidentally changed the 'Font' of the print out. All printers do not work with all fonts.
In most cases (where the program was printing out fine one day and not the next day), the font type was accidentally changed. Try the "MS SANS SERIF" or "COURIER" fonts.
Appointments are entered under the 'Next Visit' column on the 'Pet Names & Dates' screen.
To get to this screen from the main 'Index Card' screen open the 'View' menu and click on 'Pet Information'.
The current version of The Groomer's Write Hand is Vista compatible.
If your version of The Groomer's Write Hand is 3.3 or lower the answer is no. Any version below 3.4 can not be supported on Vista. I strongly suggest that you do not install an older version. What version do I have?
Many of your questions can be found by browsing the help file on 'The Groomer's Write Hand'.
If you still have questions, please click here to ask. Many times you will have your answer in just a few hours.
Note to those who email us directly: We get over a thousand SPAM messages every day. Always put "The Groomer's Write Hand" in the subject line or your email will probably be deleted.
Never send a message with an Attachment without pre-approval. If we are not expecting it, your message and attachment will be deleted immediately. We will not see it.
